QR17749 -
Bilingual Customer Services Agent - Contact Centre | Qatar Airways | Wroclaw
Organisation: Qatar Airways
Job Function: Customer Contact
Centre
Division: Customer Contact
Centre
Employment Type: Full Time -
Permanent
City: Europe | Poland |
Wrocław
Last date of application: 12-Oct-2018
Qatar
Airways
Welcome to a world
where ambitions fly high
From experienced
pilots to dynamic professionals embarking on new careers, Qatar Airways is
searching for talented individuals to join our award-winning team.
We take pride
in our people—a dynamic and culturally diverse workforce is essential to why we
are one of the finest and fastest growing airlines in the world.
We offer
competitive compensation and benefit packages.
About Your
Job:
We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Wroclaw.
As a Customer
Service Agent you will responsible for:
·
Providing service
excellence to Qatar Airways customers through telephone, email and optimise
passenger satisfaction
·
Making new
reservations, changes to existing reservations, quoting the correct fares,
rules of carriage, issuance / re-issuance of tickets, and processing any
refunds.
·
Support E-Commerce
and Frequent Flyer Program activities
About
You:
To be successful
in this role:
·
You must be
interactive, customer service oriented person with warm, cheerful and
expressive personality and excellent communication skills
·
You must
be bilingual in English and an additional language
·
Have a strong
sense of customer satisfaction through responding to customer enquiries and
offering the best solutions
·
Capable to work in shifts
Important Notes:
·
Competitive salary package
·
5 weeks of
professional training based on Amadeus system, Qatar Airways products and
policies with another 2 weeks of coaching period provided by our Subject Matter
Experts
·
Incredible travel
benefits package (including 1 annual leave ticket, heavily discounted flight
tickets for You)
·
Social benefits
package (including private medical care, Multisport card, lunch allowance,
social fund)
·
A fast-paced,
dynamic and youthful work environment
Important
Notes:
Qatar Airways
Group does NOT charge candidates for application forms or interviews. If
somebody has solicited money from you in relation to this recruitment, please
report the incident to reportfraud@qatarairways.com.qa
Note: you
will be required to attach the following:
1. Resume / CV