Organisation:Qatar Airways
Job Function:Ground Services
Division:Geneva - GVA
Employment Type:Full Time - Permanent
City:Europe | Switzerland | Geneva
Last date of application:03-Oct-2018
Qatar Airways
Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals
embarking on new careers, Qatar Airways is searching for talented individuals
to join our award-winning team.
We take pride in our people—a dynamic and
culturally diverse workforce is essential to why we are one of the finest and
fastest growing airlines in the world.
We offer competitive compensation and benefit
packages.
About your job:
We are looking for an experienced customer focused individual with previous airline supervisory experience to join our Ground Services team in Geneva as an Airport Services Supervisor. Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5 star service Qatar Airways is renowned for.
You will also be required to support the
Airport Services Manager when needed as well as displaying excellent skills to
deal with flight delays, disruptions, denied boarding and any other
challenges.
Key
accountabilities:
·
Facilitate ramp handling in liaison with all airport
staff to expedite departures
·
Supervise the airport team to ensure on-time flight
closure and working towards overall on-time performance
·
Plan efficient duty allocations of manpower during
duty periods for Customer Service Agents and provide support to the Airport
Services Manager in case of flight disruptions, mis-connections and other
passenger related disruptions
·
Provide leadership, demonstrate team building skills,
direct staff and evaluate performance as well as being able to build on
constructive feedback
·
Generate various reports and always keep the workplace
neat and tidy as well as offering support to the Airport Services Manager in
implementation of training and remaining sensitive in varying difficult
situations at all times
·
Manage and train the ticketing team
About You:
The successful candidate will have:
·
Trade or vocational
qualification
·
A recognised IATA airline certificate is desirable but
not essential
·
Overall knowledge of airport functions in terms
of passenger handling and passenger operations with supervisory experience
preferred
·
Good understanding of conditions of carriage,
International Civil Aviation Safety and Security procedures
·
Experience in areas such as Passenger Services,
Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp
handling
·
Ability to work shifts is essential
·
Very good knowledge of
Amadeus
Fluency in English and French (written and
spoken) is essential for this role. You must also have the right to
live and work in Switzerland
Note: you will be required to
attach the following:
1. Resume / CV